FAQs

We’ve pulled together many of the questions our customers ask us regularly so you can find the answers quickly and easily. If you have a question that isn’t covered here please get in touch with our sales team.

How do I pay for the order?
Initially all new accounts require payment in advance by either bank transfer, credit or debit card, PayPal (charges apply) or cheque (charges apply) in UK Sterling or Euros. After a few orders we may review your credit history and offer you a credit account.

How do I place an order?
Once you’ve become a Heroes Inc Ltd customer you can order easily through our website, by email using the order form or you own Purchase Orders or phone.

How do your t-shirts come packaged?
Our product is sent in a polybag with an adhesive barcode sticker on the front of the polybag. Retail “Square” packaging is available on request but at a charge per shirt.

What is your return policy?
Returns can be made for any products that are damaged upon receipt or have been incorrectly sent. These need to be authorised prior to being shipped back with a Returns Authorisation Number being issued by your sales contact.

Do you sell ‘original and inspired by’ products?
No, Heroes Inc Ltd only produces and sells officially licensed products.

Can you offer me a cheaper price than your advertised ones?
Heroes Inc Ltd is able to offer discounts to chain-store customers or customers wishing to buy regularly in bulk quantities. Prices are negotiable upon request.

Do you have a minimum order?
Yes, there is a minimum order value of £150.00

Which countries do you sell to?
In most cases, we can sell our products to customers based within the European Union, although some of our product lines are available worldwide.

How will my order be packed?
All products are supplied packed in boxes containing up to approx. 100 products. Larger orders are supplied on pallets.

Are your prices inclusive of VAT?
All prices quoted are exclusive of 20% VAT (applicable to UK customers and those export without a valid VAT number)

How will I know about new releases and promotions?
We have various ways of informing you about new releases and promotions. Our website is linked to our product management system and shows all products that are currently available and also forthcoming releases too. We send a regular email update to all customers with our forthcoming releases.

Do you charge for delivery?
Free shipping is available to UK customers with list pricing. For export customers shipping is charged accordingly to its destination. Pricing given on request.

I am looking for a particular t-shirt but it doesn’t appear on your site. Why not?
If we have previously sold the t-shirt it might be that either the design has been superseded by a new one or that we no longer are licensed to produce the item you want. Please call our sales team to confirm and we will try to help

I’m not a shop or retailer. Can I still buy your t-shirts and merchandise online?
If you want to buy t-shirts for your personal use you can order them directly from popgear.com.